Refund policy

America First Coffee Return Policy

At America First Coffee, we handle every return on a case-by-case basis with the ultimate goal of ensuring our customers' satisfaction. We value your patronage and strive to make every purchase experience positive.

Coffee

Due to the perishable nature of coffee, we cannot accept returns once it has been delivered. However, we understand that taste can be subjective, and we want you to enjoy our coffee as much as we do. If you are not completely satisfied with your coffee purchase, please contact us within 30 days of your order date. We will work with you to find a satisfactory solution, which may include a replacement or a credit towards your next purchase.

Merchandise

We accept returns and exchanges of merchandise within 30 days of your order. To qualify for a return or exchange, items must be in their original unused condition. Please reach out to us before sending any items back to discuss the details and the possibility of any shipping charges, which may apply based on the specific circumstances of the return.

General Order Issues

• Non-Delivery: If your shipment has not arrived, please contact us as soon as possible so we can investigate and provide a resolution, which may include sending a replacement order.
• Damaged or Incorrect Items: If your order arrives damaged or if you receive the wrong item(s), please get in touch with us immediately with a photo and a detailed description of the issue. We will prioritize correcting any errors promptly, typically by sending replacements or offering other compensatory measures.

For any issues not specifically addressed in our policy or to initiate a return or exchange, please contact our customer service team. We are here to help and ensure that your experience with America First Coffee is nothing short of excellent.